Shipping and Returns
Four Seasons Candy reserves the right to select an alternative shipping carrier depending on the package size or destination of the order. Chosen time to delivery however, will always be the priority.
Four Seasons Candy reserves the right to adjust shipping rates quoted in the shopping cart to account for miscalculations and errors in the carrier rate calculation tool. These miscalculations rarely occur due to oversize packaging and mismarking of residential addresses in the carrier's system.
Shipping rates will be calculated according to the weight and volume of the items ordered. We may from time to time, as a promotion or coupon code, offer special or free Ground Shipping rates. Orders to multiple recipients will be charged separately for shipping according to the weight and value of each shipment.
SHIPPING PROMOTIONS DO NOT APPLY TO WHOLESALE ACCOUNTS.
Please note that deliveries can on rare occasions be delayed due to weather and other circumstances beyond our control. While we and our transportation partners will make every effort to deliver your order on the chosen date, delivery date selections cannot be 100% guaranteed.
When placing chocolate or taffy orders we recommend expedited shipping of 2-days or faster. Please consider and evaluate the weather and temperature at your location before placing an order for candy that may be sensitive to the overly warm weather. In order to help protect temperature sensitive candy, we recommend customers upgrade to an insulated shipping box.
We will include ice packs in summer months free of charge on expedited orders only. We cannot be responsible for melted product. Keep your package in a cool, dry place. For more information on this please visit our Hot Weather Shipping page. Check your order as soon as it arrives and contact us right away if something about your order is amiss.
If you would like to return any products, please contact within 5 days of receipt of your order. The receipt date will be verified by the shipping company's tracking information. Returned products packaging should be un-opened. All returns are subject to a 15% restocking fee. You will be responsible for shipping the items back to our returns department.
Some items cannot be returned. There are certain items and circumstances in which we do not permit candy returns. Please be sure to check each item before ordering to see that there are no returns restrictions. We reserve the right to refuse a return at all times.
Still have questions about shipping and returns? Please fill out our contact form or email us at
We pride ourselves in offering quality products and hope that all of our customers find the one item that MAKES LIFE SWEETER! But from time to time, a customer may change their mind and would like to alter their order or even cancel it altogether and we are happy to accommodate most reasonable changes.
To start the cancellation process, you must contact a customer service representative at as soon as possible as we typically process all orders within 24-48 hours of receiving them.
• You must contact a customer support staff by phone at 619 528-8811 (during business hours)
• Once an order begins processing from our distribution centers it cannot be cancelled nor altered. Please see our RETURN section regarding returns and exchanges.
• All shipping charges will be the responsibility of the buyer.
• All cancellations are subject to a $35.00 cancellation fee per shipping location
Once a customer support representative authorizes a cancellation, we will credit your payment account within 3-5 business days. Please contact if you have any additional questions regarding the CANCELLATION policies.
Please note that although we cannot guarantee that a cancellation will be processed; our customer service staff will try our best to cancel an order if possible. All cancellation requests must be made by phone as soon as possible. Once an order is submitted for processing by the warehouse, no adjustments or cancellations can be made.